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Booking, Cancellation & Refund Policy

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This Booking, Cancellation & Refund Policy (“Policy”) sets out the terms between you (“the Customer”) and Frensham Old Barn Workshop (“the Workshop”) regarding bookings for workshops, classes, and events.

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1. Bookings and Payment

  • All bookings must be paid in full at the time of reservation to secure your place.

  • You will receive a confirmation email containing your booking details.

 

2. Cancellation by the Workshop

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  • If the Workshop cancels a booked event, you will be entitled to a full refund of the amount paid for your ticket.

  • The Workshop will make reasonable efforts to notify you as soon as possible.

  • Refunds will exclude any third-party booking fees unless otherwise stated.

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3. Rescheduled Events

 

  • If the Workshop reschedules an event, your booking will remain valid for the new date.

  • If you cannot attend the rescheduled event, you may request a refund of the amount paid.

  • It is your responsibility to check for updates regarding event changes.

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4. Customer Cancellation

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  • If you cancel your booking within 48 hours of payment, you will receive a full refund.

  • Cancellations made after the 48-hour period are non-refundable.

  • You may transfer your booking to another person at your discretion, but please inform the Workshop in advance.

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5. Refund Requests

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  • All refund requests must be made in writing via email to info@oldbarnworkshop.co.uk and include proof of booking and payment.

  • Refunds will be processed within 30 days of receipt of a valid request.

 

6. Health & Safety and Pandemic Policy

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  • The Workshop is committed to the health and safety of all participants.

  • In the event of a pandemic or similar public health crisis, the Workshop reserves the right to cancel, reschedule, or alter events to comply with government guidelines.

  • You will be notified promptly of any such changes.

  • Refunds or credit notes will be provided if you are unable to attend due to pandemic-related cancellations or restrictions.

  • Attendees are required to comply with any health and safety protocols in place at the time of the event.

 

7. No-Show Policy

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  • If you do not attend the event and have not cancelled within the policy terms, no refund will be issued.

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