Open Bench Induction Session
Health & Safety induction. Required for all new Open Bench clients
Service Description
Induction appointments are only available at 1pm on available Open Bench Fridays. This half-hour induction session is designed for jewellers who would like to join our Open Bench sessions. We’ll assess your jewellery-making skills and provide a full health and safety induction to our Frensham workshop. By the end of the session, we’ll confirm whether you’re ready to work independently and safely in our self-led studio environment.
Cancellation Policy
Booking, Cancellation & Refund Policy This Booking, Cancellation & Refund Policy (“Policy”) sets out the terms between you (“the Customer”) and Frensham Old Barn Workshop (“the Workshop”) regarding bookings for workshops, classes, and events. 1. Bookings and Payment: - All bookings must be paid in full at the time of reservation to secure your place. - You will receive a confirmation email containing your booking details. 2. Cancellation by the Workshop: - If the Workshop cancels a booked event, you will be entitled to a full refund of the amount paid for your ticket. - The Workshop will make reasonable efforts to notify you as soon as possible. - Refunds will exclude any third-party booking fees unless otherwise stated. 3. Rescheduled Events: - If the Workshop reschedules an event, your booking will remain valid for the new date. - If you cannot attend the rescheduled event, you may request a refund of the amount paid. - It is your responsibility to check for updates regarding event changes. 4. Customer Cancellation: - If you cancel your booking within 48 hours of payment, you will receive a full refund. - Cancellations made after the 48-hour period are non-refundable. - You may transfer your booking to another person at your discretion, but please inform the Workshop in advance. 5. Refund Requests: - All refund requests must be made in writing via email to info@oldbarnworkshop.co.uk and include proof of booking and payment. - Refunds will be processed within 30 days of receipt of a valid request. 6. Health & Safety and Pandemic Policy: - The Workshop is committed to the health and safety of all participants. - In the event of a pandemic or similar public health crisis, the Workshop reserves the right to cancel, reschedule, or alter events to comply with government guidelines. - You will be notified promptly of any such changes. - Refunds or credit notes will be provided if you are unable to attend due to pandemic-related cancellations or restrictions. - Attendees are required to comply with any health and safety protocols in place at the time of the event. 7. No-Show Policy: - If you do not attend the event and have not cancelled within the policy terms, no refund will be issued. 8. Precious Materials Policy: -Please note that any precious metals (silver, gold, or other specialty materials) personally ordered by you for use in your workshop are non-refundable. This applies only to materials you specifically request and purchase.
Contact Details
Frensham Old Barn Workshop, The Reeds Road, Frensham, Farnham, UK